Stephen M Graham
B.ECON., DIP. ED., MAITD; MRI

Stephen Graham is a qualified and nationally accredited mediator in accordance with the National Mediator Accreditation System specialising in workplace related conflict resolution. Stephen Graham came to consulting after a career spanning 20 years in the private and the public sectors in Australia. Now with a further 14 years experience in organisational performance consulting, Stephen can draw on a wide range of experiences.

Stephen’s key successes have been in situations where the alignment of workers’ needs and the organisation’s plans are at issue. His strong affiliation capabilities allow him to work well in demanding industrial situations. He has successfully implemented and facilitated change in diverse settings, which have often required a high level of sensitivity to the issues involved or where employee relations / work health and safety capability has been important.

Stephen is an experienced, tertiary qualified organisational development practitioner with industry experience extending across government enterprises, manufacturing, the media, retail distribution, the service and the not for profit sectors. Specific employee relations and work health and safety strengths come from leading and managing these functions within Ford Australia; Boeing; Western Health Care Network (Melbourne) and The Age before going into consulting where he has added experiences in financial services, infrastructure organisations, emergency services, the public sector, retailing and logistics environments. Stephen also has experience in a variety of challenging workplace environments so that he has an appreciation of the importance of sound consultative principles and practices; learning and development; facilitation and change; and lean thinking principles.

The environments in which Stephen has operated have exposed him to various issues form different cultures and the need to respond sensitively. Stephen has worked collaboratively and cooperatively with professionals from various disciplines including: law; science; medicine; accounting and engineering.

Successful Assignment Outcomes Include:

  • Worked with the Board Chair, Directors and the CEO of a recently privatised infrastructure company to overcome conflicts within the Board and between the Board and Executive Management
  • Mediated an agreement for the peaceful departure of a senior executive in circumstances the CEO had been finding very difficult
  • Investigated whistle-blower claims to a Company’s Board of bullying and harassment by senior managers
  • Mediated agreement of partners in a financial services company to an agreed set of actions that averted dissolution of the partnership
  • Mediated a dispute between managers in a family run business where gender was an issue
  • Investigated allegations of sexual harassment and bullying between doctors in a hospital. The findings of this investigation are currently being implemented
  • Lead consultant in a review of the WHS Department of one of Melbourne’s main emergency services. Key deliverables were assessments of WHS Department’s overall ability to deliver its mission.
  • Investigated the reasons for poor internal customer satisfaction and low employee engagement in the Finance Department of a large tertiary education institution and recommended solutions that are being implemented.
  • Analysed the situation to design and implement actions that addressed significant, chronic inter-department rivalries and conflicts within a large white collar organisation.
  • Led the design and development of an innovative organisational design concept for a new $250 million manufacturing facility in Victoria.
  • Facilitated the deliberations of key stakeholders in the development of a framework to define capability requirements for the delivery of projects exceeding $500 million over 5 years for an Australian Government business unit.
  • Designed, negotiated, industrially advocated and implemented a no cost productivity wages model for warehousing staff whilst maintaining industrial harmony at the state Distribution Centre for a large Australian retail chain. The previous round of negotiations (before Stephen became involved) had resulted in strike action in the period leading up to Christmas.
  • Designed, introduced and facilitated continuous improvement processes at multiple locations nationally to achieve workplace cultural change that significantly reduced adversarial relations and replaced it with a common goals model.

Professional Background

Since 2002 – Executive Director with TriSigma

Previous positions held have included:

Human Resources Director Western Health Care Network (Melbourne)
A workforce of approximately 10,000 employees, employed across 26 sites in the western suburbs of Melbourne including the Royal Melbourne Hospital at Carlton and the Western Hospital campuses at Sunshine and Footscray

Workplace Development Manager The Age
Responsibility for workplace relations, occupational health & safety and organisational development; and a member of the Senior Management Team at The Age

Human Resources Manager Ford Vehicle Assembly Plant
Responsible for HR including health and safety and workers compensation, employment and industrial relations.

Qualifications

Bachelor of Economics - Sydney University
Diploma in Education - Sydney University
Cert IV Training & Assessment - Kangan Institute TAFE
National Accreditation as a Mediator - National Mediator Accreditation System

Affiliations

Resolution Institute [formerly Institute of Arbitrators & Mediators Australia] - Member
Victorian Association for Dispute Resolution - Member and committee member

 

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Contact Details
Victorian Association for Dispute Resolution